Support Bauer Vertexx

HockeyStickMan is happy to service customers every day with shipping orders all across North America! Gear is shipped using UPS & FedEx because the added reliability & flexibility of working with the two biggest couriers in the world helps us get our customers their order as fast as possible.

We charge a flat rate of $19.99 for Ground ($21.99 with Signature) and $29.99 for Express (within most areas of the United States and Canada).  On some smaller items, we offer a $9.99 flat rate.

New, unused products can be returned within 30 days. We do not accept returns on used items.

For full details on our shipping & return policy, click here.

Pro stock sticks are made and manufactured for players at the top level of the game, and were not initially intended to be sold at the retail level. They also have quality controls in place to ensure no manufacturers defects with which they warranty against at the retail level. As a result, no pro stock sticks carry a manufacturer’s warranty, and as the retailer of the stick we choose to reflect this in our pricing structure rather than creating time consuming and labor intensive warranty processes.

New Equipment and Apparel purchases are accompanied with a ninety (90) day coverage from the purchase date (or arrival date in the case of shipping).

Coverage extends to manufacturing defect of the item itself, and would be warrantied should HockeyStickMan determine that the item in question is unusable.  HockeyStickMan reserves the right to repair the item, or, cover the cost of the repair of the item, should we deem the item repairable. 

To submit a warranty claim, please click here.

For the full warranty policy, please click here.

Please click here to access our Help Center & FAQ