At HockeyStickMan, our mission is to provide hockey families with high quality equipment at a great price.  One of the main ways we do this is by offering Pro Stock, Closeout, and Pro Blackout sticks for well below comparable retail prices.  

Pro stock sticks are made and manufactured for players at the top level of the game, and were not initially intended to be sold at the retail level. They also have quality controls in place to ensure no manufacturers defects with which they warranty against at the retail level. As a result, no pro stock sticks carry a manufacturer’s warranty, and as the retailer of the stick we choose to reflect this in our pricing structure rather than creating time consuming and labor intensive warranty processes.

Saving money up front on a stick will more than pay for itself in the long run. With that being said, we are hockey players ourselves, and definitely understand how frustrating it is when a stick breaks quickly, so we do try to help in that situation, typically with a partial credit towards a replacement (full details below). This credit comes directly from HockeyStickMan and not the manufacturing company as is the case with standard retail warranties.

We also offer a selection of retail sticks with manufacturer warranties.  These sticks are HSM Approved as twigs that we think provide great value, even at retail price.  To help provide a little extra value, we offer free shipping on most of these products.

A broken stick that qualifies for a warranty will have the following damage.

1. A complete break in the shaft or blade of the stick.
2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

A stick may have the following damage but does not qualify for a warranty.

1. Surface marks or scuffing.
2. Cosmetic scratch in the shaft or blade that does not travel through the carbon fiber.
3. Soft or  “Spongy” blades that still hold full rigidity.
4. Whippy or “whipped-out” sticks
5. A chip in the blade or shaft

In all instances, customers must provide evidence of the broken stick, either by bringing it to a HSM location or providing images within their warranty claim of the stick within 30 days from purchase (or receipt of the stick in the case of shipping). Failure to provide evidence of the broken stick within 30 days negates any eligibility for a partial credit.

Photo proof required

• 2 photos of the break/damaged area in question
• Photo of the stick information on the namebar - i.e. "P92 75 Flex" OR "Thompson 27"
• Photo of the the back of the shaft of the print code, URL, Sin #, or HockeyStickMan URL - whichever is applicable
• If breakage is suffered along the shaft, both pieces of the stick are required to be eligible for warranty

**Includes Pro Blackout™, Blue Lite, Red Lite, and Extra Lite Sticks**

One-Time Full Replacement Warranty (30 Days)

All Pro Blackout™ sticks are covered by a 30-day manufacturer’s warranty from the date of purchase, provided through HockeyStickMan. If a stick breaks within 30 days of purchase, you may be eligible for a one-time full replacement.

If the exact model is no longer available, a HockeyStickMan gift card for the full original purchase value will be issued,minus a $20 replacement shipping fee which can be used toward a replacement or other products. **This fee is waived if the stick is picked up locally at one of HSM's retail locations**

To Submit a Warranty Claim:

• You must provide evidence of the broken stick.
  

This can be done by either:

• Bringing the stick to an HSM retail location, or
  
• Submitting a claim online within 30 days of receiving the stick (applies to shipped orders).
  

Failure to submit valid proof within this 30-day window will result in ineligibility for warranty coverage.

Required Proof:

Please refer to the photo guidelines at the top of the warranty portal submission page. These images are necessary for us to process your claim with the manufacturer. Without proper documentation, we cannot proceed with your warranty request.

Important: This is a one-time replacement warranty only. The replacement stick does not come with any additional warranty coverage. A $20 warranty replacement shipping fee applies to all approved claims—charged at the time of replacement (waived if in stick is picked up in store).

One-Week 50% Credit

Sticks broken within the first week (7 days) of purchase (or arrival in the case of shipping) are eligible for a split credit equal to 50% of the stick’s value applied as a HockeyStickMan gift card .  This can be used online or in store.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or providing images of the stick within their warranty claim within 1 week (7 days) from purchase (or receipt of the stick in the case of shipping). Failure to provide evidence of the broken stick within 1 week negates any eligibility for a partial credit.

30-Day Partial Credit

Sticks suffering breakage within 30 days, but outside of the one-week (7 days) coverage are eligible for a partial credit applied as a HockeyStickMan gift card through .com or .ca sites respectively.  You are eligible for the following credit:

• $199.99 CAD+ Pro Stocks - $80 credit within the first 30 days
• $100-$199.98 CAD Pro Stocks - $50 credit within the first 30 days

30-day full replacement

A one-time full replacement will be issued for any break on a refurbished stick, issued in the form of a HockeyStickMan gift card of full value.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or submitting their warranty claim 30 days from purchase or arrival time in the case of shipping. Failure to provide evidence of the broken stick within 30 days negates any eligibility for full replacement warranty.
2. Refurbished sticks purchased with a full-credit are not eligible for a replacement.  I.e., you are eligible for a one-time replacement issued in the form of a full credit.  Coverage does not extend to the replacement stick

Customer Repair - If a customer has paid for a repair ($60) and their stick breaks at the site of repair within 30 days of purchase, their $60.00 is given as a discount towards any replacement stick or a future purchase, given in the form of a gift card.

If breakage is suffered elsewhere outside of the spot of repair, this would have occurred without intervention from HockeyStickMan, and we are not responsible.  No credit is awarded in this case - we can only speak to the integrity of our repair.

One-Time Full Replacement Warranty (30 days)

Retail model sticks are eligible for a standard 30-day manufacturer's warranty from the purchase date issued through HockeyStickMan. An exact replacement will be awarded.  If an exact replacement is not available, the full purchase value of the stick will be issued in the form of a HockeyStickMan gift card credit which can be used towards replacement(s).

1. Customers must provide evidence of the broken stick, either by bringing it to an HSM location or filing a warranty claim within 30 days of receipt (or arrival of the stick in the case of shipping). Failure to provide evidence of the broken stick within 30 days negates any eligibility for a full replacement warranty.
2. See the proof of evidence at the top of the articles.  These are the photos we need to submit your warranty claim though the manufacturer.  Without these things, we cannot process your warranty claim.

Used Sticks & Equipment

*All used sticks and equipment are sold as FINAL SALE and are not eligible for replacements, warranty, or store credit.  No exceptions.*

New Products

Purchased from HockeystickMan in store - New Condition

1. 30 day full refund or exchange - New products must be unused (and untaped/unaltered in the case of sticks) with original packaging and labels.
2. Exchange must be for an item of equal or lesser value. OR the customer must pay any additional costs associated with an item of greater value.
3. After 30 days, products are no longer eligible for any full or partial refund or credit.
   
4. Customers will be subject to a $20.00 return fee in the event they would like to return the item for refund.  Please bear in mind that this is a flat charge, and often not reflective of the entire shipping and processing costs involved with accepting returns.
5. As a courtesy, HockeyStickMan offers to circumvent the return fee if the customer elects to return for store credit.

Purchased from HockeystickMan online - New Condition

1. All criteria indicated in the above (in store purchase) section applies to online order as well.
2. Customers who purchase online and wish to return an item will be required to cover the cost of shipping the product back to HockeyStickMan.
3. If the customer is exchanging for another option and is covering the cost of shipping the original item back, HockeyStickMan will cover the cost of shipping the exchange item to the customer.
4. Customers will be subject to a $20.00 return fee in the event they would like to return the item for refund.  Please bear in mind that this is a flat charge, and often not reflective of the entire shipping and processing costs involved with accepting returns.
5. As a courtesy, HockeyStickMan offers to circumvent the return fee if the customer elects to return for store credit

***NOTE*** For any refunds/exchanges on online orders, the product must be received and examined back at a HockeyStickMan facility before the refund or exchange is issued. If a product has been used or altered (including taped and/or cut in the case of hockey sticks) it is no longer eligible for return or exchange. 

Purchased from HockeystickMan online or in store - Used Condition

1. Once a product has been used or altered (including taped or cut in the case of hockey sticks) it is no longer eligible for a return or refund.

Customized Pro Blackout Sticks

All customized name bar & logo Pro Blackout sticks

Barring any error in fulfillment, a stick that has been ordered with a custom namebar or logo, or a Custom Hockey by HSM item ordered from our Customizer, is not eligible for return, no exceptions. This item has been customized for you, and is no longer returnable.

Please note, ordering a customized stick may add 24 hours to the shipping timeline.

Used Products

Purchased from HockeystickMan online or in store

1. With the specific exception of used goalie gear outlined Used Goalie Gear Exchange OR Return Policy, used gear/sticks are all considered FINAL SALE and not eligible for return/full refund.

Unfortunately products being shipped out are occasionally damaged in transit by the courier service. We understand this can be a frustrating scenario, however, we at HockeyStickMan have no control over the actions of the courier service.

If your package arrives in a damaged state, reach out to HockeyStickMan immediately (within 24 hours where possible).

We also ask that you take the following pictures as these may be required to file a claim with the shipping company.

1. Photo of the product packaging
2. Photos clearly showing the break/damage to the product
3. Photo of the whole product
4. A picture of the shipping label attached to the packaging

Once we receive contact from you and images provided, we will work our hardest to get this unpleasant scenario sorted out for you as quickly as possible.