Shipping & Warranty
We understand that often times you may need a stick right away, therefore we strive to get sticks packaged and sent out as quickly as possible! We continue to make this our focus and continue to get quicker and more responsive. If there are any questions or concerns we reach out to the customer right away.
When your order is completed you will get a confirmation email with tracking information.
HockeyStickMan is happy to service customers every day with orders being shipped throughout North America and Internationally (some exclusions)
Hockey Sticks are kind of a funny item to ship, expensive to send you just one, but pretty much the same cost to add additional sticks. Therefore we charge a flat rate of $19.99 for standard ($21.99 with Signature) and $29.99 for Express (within most areas of Canada).
You can now select to require a signature upon delivery to help protect your shipment. If you do not select signature required, HSM is not liable if the courier says it has been delivered and you never received it, therefore we are not able to cover the cost of a replacement.
The high cost of shipping makes it difficult to process returns/exchanges. Our business practice (operating on thin margins) doesn't give us the luxury of being able to cover the cost of shipping on returns or exchanges. We will consider returns and exchanges on a case by case basis and work with customers to find a suitable solution.
Refurbished Sticks - We stand behind our workmanship with a 35 day warranty on the repaired portion of your stick.
Pro Stock Sticks - In the interest of getting you a stick for as cheap as possible our costing structure has been established without warranty. This is standard industry practice since they do not come with a manufacturers warranty. Would love to do more, but the sticks just cost us too much to bring in to replace.
While we hope that every customer gets the most out of their stick, high performance composite sticks are subject to break. If you are not satisfied with your purchase within the first week or two, please reach out to firstname.lastname@example.org with your order number and a picture of your break. We will review every inquiry and see if you qualify for a partial discount off a replacement stick.
If it breaks in our repair within 35 days (which is rare, but if it does happen it is usually right away) you will get a free replacement.
For further questions about warranty email us at email@example.com