NEW PRO STOCK STICK

One of the major components of shopping Pro Stock sticks is that they do unfortunately come without any manufacturer warranty. This is one of the main reasons that Pro Stock sticks are generally sold for much less than their retail comparables.

Despite saving a large sum up front by purchasing Pro Stock sticks, it's still a terrible feeling having that awesome, new twig break shortly after purchasing. As hockey players ourselves, we recognize that. With that in mind, HockeyStickMan offers partial coverage on all new Pro Stock sticks as follows:

7-Day 50% Credit

Sticks broken within the first week (7 days) of purchase (or arrival date in the case of shipping) are eligible for a credit equal to 50% of the stick’s price at the time of purchase before taxes. Credit is awarded via gift card and can be used online or in store at any time in the future.

• Customers must provide evidence of the broken stick, either by bringing it to an HSM location or by filing their warranty claim with the required photos, within 7 days from purchase (or arrival date of the stick in the case of shipping). Failure to provide evidence of the broken stick within 7 days negates eligibility for the 50% credit.
• Sticks purchased with a 50% credit are still eligible for the same coverage; however, the purchase price will be 50% less, so a subsequent credit would reflect that.

30-Day Partial Credit

Sticks suffering breakage within 30 days, but outside of the one-week (7 days) coverage, are eligible for a partial credit applied as a HockeyStickMan gift card through .com or .ca sites respectively. You are eligible for the following credit:

• $199.99 CAD+ Pro Stocks – $75 credit within the first 30 days
• $100–$199.98 CAD Pro Stocks – $50 credit within the first 30 days
• Sticks purchased with a partial credit are still eligible for the same coverage

WHAT CLASSIFIES AS A BREAK

The following damage would classify as a broken stick eligible for warranty:

1. A complete break in the shaft or blade of the stick.
2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

WHAT DOES NOT CLASSIFY AS A BREAK

A stick may have the following damage, but does not qualify for a warranty:

1. Surface marks or scuffing.
2. Cosmetic scratches in the shaft or blade that do not travel through the carbon fiber.
3. Soft or “spongy” blades that still hold full rigidity.
4. Whippy or “whipped-out” sticks.
5. A chip in the blade or shaft.

Please note, warranty only applies in circumstances of breakage during routine use. Items abused, neglected, or misused are not applicable for warranty.

SUBMIT A WARRANTY CLAIM

To submit a warranty claim, please click here.